RevOps experienced a major incident on September 13, 2023 affecting RevOps Console and RevOps API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2023, 04:38 AM UTC
We are see elevated error rates when fetching deal information in the platform. The engineering team is investigating the issue.
- identified Sep 13, 2023, 04:45 AM UTC
The issue has been identified and a fix has been implemented. The system is beginning to recover but users may still experience issues until fully recovered.
- identified Sep 13, 2023, 04:55 AM UTC
The database powering search operations was impacted due to a node outage. We have increased service capacity and are seeing service health restoring. No deal information was lost and we are currently working to reindex information.
- monitoring Sep 13, 2023, 05:20 AM UTC
The search database has recovered and is fully operational. We are continuing to monitor the service.
- resolved Sep 13, 2023, 05:43 AM UTC
This incident has been resolved.