RevOps experienced a minor incident on January 11, 2024 affecting RevOps Console, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
RevOps Console
Update timeline
- investigating Jan 11, 2024, 07:08 PM UTC
We are seeing an elevated rate of errors related to DocX generation and are actively investigating the issue.
- identified Jan 11, 2024, 07:32 PM UTC
We have determined the root cause behind the errors and have started developing a fix.
- monitoring Jan 11, 2024, 07:47 PM UTC
A fix has been deployed to production and the DocX generation service has returned to normal operations. We will continue to monitor the service for unexpected errors.
- resolved Jan 11, 2024, 08:07 PM UTC
DocX generation service has been restored and is fully operational. This incident has been resolved.