RevOps incident

Elevated Error Rates with PDF Generation

Minor Resolved View vendor source →

RevOps experienced a minor incident on April 26, 2024 affecting RevOps Console, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 07:32 PM UTC
Resolved
Apr 26, 2024, 09:13 PM UTC
Duration
1h 40m
Detected by Pingoru
Apr 26, 2024, 07:32 PM UTC

Affected components

RevOps Console

Update timeline

  1. investigating Apr 26, 2024, 07:32 PM UTC

    We are seeing elevated error rates with PDF generation and are investigating root cause.

  2. identified Apr 26, 2024, 07:59 PM UTC

    We have narrowed down the issue to an upstream PDF processing provider and are working with the vendor to increase service capacity.

  3. monitoring Apr 26, 2024, 08:45 PM UTC

    Service capacity has been increased and processing times are returning to normal. We are continuing to monitor the service.

  4. resolved Apr 26, 2024, 09:13 PM UTC

    The PDF generation service has been restored and is operating normally.