RevOps experienced a critical incident on May 9, 2024 affecting RevOps Console and RevOps API, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 04:57 PM UTC
We are aware of an issue where deal desk may not always show deals. We are currently investigating the issue and will provide further details when possible. Deals may be available on a secondary page refresh.
- identified May 09, 2024, 05:10 PM UTC
The root cause has been identified and a fix is being implemented.
- monitoring May 09, 2024, 05:38 PM UTC
A fix has been implemented and we are monitoring the system status closely. Users should begin to see deals load in Deal Desk. Select organizations may continue to see impact for a short time as the fix continues to roll out. eSignature operations were not impacted by this incident.
- monitoring May 09, 2024, 07:11 PM UTC
A majority of users should be able to work as usual. We continue to monitor the fix rollout. Impacted resources are being investigated and fixed if necessary.
- resolved May 09, 2024, 08:02 PM UTC
All services are now operational for all users. Initial investigation of impact has found no data problems. We are working on pushing all resource updates to our search databases, if you see discrepancies in fields like "Last Updated", those will be corrected soon. For anyone missing notifications, they are only delayed and will be sent as part of the database updates mentioned above. If you see any issues on your side of the screen, feel free to send us a note at [email protected].