RevOps incident

Increased number of errors while generating PDFs

Minor Resolved View vendor source →

RevOps experienced a minor incident on August 29, 2024 affecting RevOps Console, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 07:29 PM UTC
Resolved
Aug 29, 2024, 08:47 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 29, 2024, 07:29 PM UTC

Affected components

RevOps Console

Update timeline

  1. investigating Aug 29, 2024, 07:29 PM UTC

    We are currently investigating an increased number of errors being returned while generating deal PDFs

  2. identified Aug 29, 2024, 08:08 PM UTC

    The issue has been identified as a service with longer than expected processing times. We have increased capacity and are working to resolve any remaining PDF generation tasks. No data loss was experienced.

  3. resolved Aug 29, 2024, 08:47 PM UTC

    This incident and all affected PDFs have been resolved.