RevOps incident

Elevated Error Rates Fetching Deal Data

Major Resolved View vendor source →

RevOps experienced a major incident on October 12, 2024 affecting RevOps Console, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2024, 05:42 PM UTC
Resolved
Oct 12, 2024, 06:27 PM UTC
Duration
45m
Detected by Pingoru
Oct 12, 2024, 05:42 PM UTC

Affected components

RevOps Console

Update timeline

  1. investigating Oct 12, 2024, 05:42 PM UTC

    We are see elevated error rates when fetching deal information in the platform. The engineering team is investigating the issue.

  2. identified Oct 12, 2024, 05:56 PM UTC

    We have identified the root issue and are replacing an unhealthy service node to restore data indexing services.

  3. monitoring Oct 12, 2024, 06:10 PM UTC

    Services are restored and deal data is being reindexed. We are continuing to monitor the situation.

  4. resolved Oct 12, 2024, 06:27 PM UTC

    This incident has been resolved.