Reverse Contact experienced a major incident on April 17, 2026 affecting Fetch Persons (Fetch Person - Person (live)) and Fetch Companies (Fetch Company - company (live)) and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 12:10 PM UTC
We are currently experiencing a service outage. Our system is currently delivering improperly formatted data, causing malformed input on our side. To protect the integrity and quality of our data, our automated data quality protection system was triggered immediately upon detection of the issue. As a result, affected services are temporarily unavailable while the issue is being investigated and resolved. We are actively working with our data provider to address the root cause. Further updates will be posted here as the situation evolves. We apologize for the inconvenience and appreciate your patience.
- resolved Apr 17, 2026, 01:47 PM UTC
Everything looks nominal.