Reverse Contact incident

Fetch Person - Person (cach...

Major Resolved View vendor source →

Reverse Contact experienced a major incident on September 23, 2026 affecting Fetch Persons (Fetch Person - Person (cache)) and Fetch Companies (Fetch Company - company (live)) and 1 more component, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 08:35 AM UTC
Resolved
Sep 26, 2026, 04:26 PM UTC
Duration
3d 7h
Detected by Pingoru
Sep 23, 2026, 08:35 AM UTC

Affected components

Fetch Persons (Fetch Person - Person (cache))Fetch Companies (Fetch Company - company (live))Search (Search API - Person Search)Search (Search API - Company Search)Resolve (async mode) (Resolve - Persons (name))Resolve (async mode) (Resolve - Persons (email))Resolve (async mode) (Resolve - Companies (domain))Enrich (sync) (Enrich - Persons)Enrich (sync) (Enrich - Companies)Contact (Contact - Email finder)

Update timeline

  1. investigating Sep 23, 2026, 08:35 AM UTC

    Resolve - Persons (name) went down.

  2. resolved Sep 23, 2026, 08:52 AM UTC

    Contact - Email finder recovered.

  3. resolved Sep 23, 2026, 09:18 AM UTC

    Resolve - Companies (domain) recovered.

  4. resolved Sep 23, 2026, 12:36 PM UTC

    Search API - Person Search recovered.

  5. resolved Sep 26, 2026, 04:26 AM UTC

    Search API - Person Search recovered.

  6. resolved Sep 26, 2026, 08:26 AM UTC

    Search API - Person Search recovered.

  7. resolved Sep 26, 2026, 12:26 PM UTC

    Search API - Person Search recovered.

  8. resolved Sep 26, 2026, 04:26 PM UTC

    Search API - Person Search recovered.