Reverse Contact incident

Search API - Person Search,...

Major Resolved View vendor source →

Reverse Contact experienced a major incident on September 20, 2026 affecting Search (Search API - Person Search) and Search (Search API - Company Search) and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 04:26 AM UTC
Resolved
Sep 20, 2026, 08:46 AM UTC
Duration
4h 19m
Detected by Pingoru
Sep 20, 2026, 04:26 AM UTC

Affected components

Search (Search API - Person Search)Search (Search API - Company Search)Resolve (async mode) (Resolve - Persons (name))Resolve (async mode) (Resolve - Persons (email))Resolve (async mode) (Resolve - Companies (domain))Enrich (sync) (Enrich - Persons)Enrich (sync) (Enrich - Companies)

Update timeline

  1. investigating Sep 20, 2026, 04:26 AM UTC

    Search API - Person Search went down.

  2. resolved Sep 20, 2026, 04:30 AM UTC

    Search API - Person Search recovered.

  3. resolved Sep 20, 2026, 08:46 AM UTC

    Search API - Person Search and Search API - Company Search recovered.