Revel Systems experienced a minor incident on October 23, 2023 affecting Core Services, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Core Services
Update timeline
- investigating Oct 23, 2023, 11:41 AM UTC
We are currently investigating the issue. In the meantime, please avoid refreshing the POS station.
- investigating Oct 23, 2023, 12:17 PM UTC
Our Engineering teams are continuing to investigate the root cause. The issue only affects locations that had their Management Consoles updated to 2.78 tonight.
- identified Oct 23, 2023, 03:34 PM UTC
The issue has been identified and a fix is being prepared. If the POS is having syncing issues, please do not hesitate to reach out to support as we have a configuration fix we can make.
- identified Oct 24, 2023, 03:48 AM UTC
A fix has been prepared and will be implemented in the upcoming maintenance window.
- resolved Oct 24, 2023, 02:06 PM UTC
This incident has been resolved.