Revel Systems incident

authentication service outage

Minor Resolved View vendor source →

Revel Systems experienced a minor incident on October 30, 2023 affecting User Authentication (Auth0), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:14 PM UTC
Resolved
Oct 30, 2023, 08:47 PM UTC
Duration
32m
Detected by Pingoru
Oct 30, 2023, 08:14 PM UTC

Affected components

User Authentication (Auth0)

Update timeline

  1. investigating Oct 30, 2023, 08:14 PM UTC

    We are currently investigating issue with authentication service for loging in to URLs

  2. investigating Oct 30, 2023, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 30, 2023, 08:16 PM UTC

    This outage does not effect store operations

  4. monitoring Oct 30, 2023, 08:26 PM UTC

    The issue was with partner services and was resolved by a partner. We are currently monitoring it.

  5. resolved Oct 30, 2023, 08:47 PM UTC

    This incident has been resolved