Revel Systems experienced a major incident on December 21, 2023 affecting Customer Support, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Dec 21, 2023, 01:34 PM UTC
We are currently investigating the Telephony issue outage. If you cannot reach support via our general support phone number, please submit a ticket via [email protected].
- investigating Dec 21, 2023, 02:03 PM UTC
Currently, we are still actively investigating the issue.
- resolved Dec 21, 2023, 02:22 PM UTC
The telephony issue outage has just been resolved. Telephony systems are operational again.