Revel Systems incident

RA XT payment processing deposit delay from January 1st and 2nd sales

Major Resolved View vendor source →

Revel Systems experienced a major incident on January 5, 2024, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 04:20 PM UTC
Resolved
Jan 08, 2024, 04:06 PM UTC
Duration
2d 23h
Detected by Pingoru
Jan 05, 2024, 04:20 PM UTC

Update timeline

  1. identified Jan 05, 2024, 04:20 PM UTC

    Our partner informed us that there was a delay in receiving deposits from the sales made on January 1st and 2nd, they confirmed that the funds were successfully processed and will be deposited Today (January 5th). We are continuing to monitor the issue and making sure all payments are being released

  2. monitoring Jan 05, 2024, 10:32 PM UTC

    We received information from multiple merchants confirming that all the missing funds were deposited. Will be monitoring the issue until we confirm it is fully resolved.

  3. resolved Jan 08, 2024, 04:06 PM UTC

    This incident has been resolved.