Revel Systems incident

FreedomPay outage

Critical Resolved View vendor source →

Revel Systems experienced a critical incident on July 19, 2024 affecting FreedomPay, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 05:58 AM UTC
Resolved
Jul 19, 2024, 09:18 AM UTC
Duration
3h 20m
Detected by Pingoru
Jul 19, 2024, 05:58 AM UTC

Affected components

FreedomPay

Update timeline

  1. investigating Jul 19, 2024, 05:58 AM UTC

    FreedomPay is having an outage. At the moment users are only able to collect payments offline.

  2. investigating Jul 19, 2024, 05:59 AM UTC

    Investigating

  3. monitoring Jul 19, 2024, 06:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 19, 2024, 09:18 AM UTC

    This incident has been resolved.