Revel Systems experienced a minor incident on September 24, 2024 affecting Customer Support, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Sep 24, 2024, 03:36 PM UTC
We are currently experiencing issues with the telephony system while calling customer support and other departments. The issue is being investigated as we speak. Scope: inbound calls sometimes go silent, however, we will call you back right away if this happens.
- identified Sep 24, 2024, 04:09 PM UTC
The issue has been identified, and we are working on a solution.
- identified Sep 24, 2024, 04:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 24, 2024, 06:06 PM UTC
The issue was resolved.