Revel Systems incident

Punchh Loyalty reedeming issues

Minor Resolved View vendor source →

Revel Systems experienced a minor incident on October 5, 2024 affecting Punchh, lasting 17h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2024, 11:46 PM UTC
Resolved
Oct 06, 2024, 05:27 PM UTC
Duration
17h 41m
Detected by Pingoru
Oct 05, 2024, 11:46 PM UTC

Affected components

Punchh

Update timeline

  1. investigating Oct 05, 2024, 11:46 PM UTC

    We are currently investigating an issue where redeeming Punchh loyalty causes issues on POS.

  2. resolved Oct 06, 2024, 05:27 PM UTC

    POS 2.80.8 version containing the fix to the issue has been released. The issue will be resolved by updating your POS application, please call our support line for assistance with the update process.