Revel Systems experienced a major incident on March 23, 2025 affecting Customer Support, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Mar 23, 2025, 05:46 PM UTC
We are aware of an issue with our phone system due to our third-party provider and are engaged in a resolution. In the interim please contact us via, email at [email protected], or open a ticket via HelpSite support.revelsystems.com We appreciate your patience as we work to resolve this issue.
- identified Mar 23, 2025, 06:06 PM UTC
The issue has been identified
- resolved Mar 23, 2025, 06:18 PM UTC
This incident has been resolved phone and chat systems are back online, service is restored to normal.