Revel Systems experienced a critical incident on June 26, 2025 affecting Customer Support, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Jun 26, 2025, 02:06 PM UTC
Currently, our telephony system is experiencing issues, and the phone lines are not available. Please reach out via email: [email protected] in the meantime. Or chat via: https://support.revelsystems.com/s/ We will update you once it is fixed.
- identified Jun 26, 2025, 02:17 PM UTC
The cause of the issue has been identified, and we are working on a solution. In the meantime, please use this phone number to reach out to our customer service teams: +1 (484) 960-3416
- resolved Jun 26, 2025, 04:15 PM UTC
The incident has been resolved, and all functionality has been restored.