Restream incident

Investigating issue with impossible to upload video clips and video backgrounds in Studio

Minor Resolved View vendor source →

Restream experienced a minor incident on November 14, 2024, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 01:40 PM UTC
Resolved
Nov 14, 2024, 02:00 PM UTC
Duration
20m
Detected by Pingoru
Nov 14, 2024, 01:40 PM UTC

Update timeline

  1. investigating Nov 14, 2024, 01:40 PM UTC

    We have noticed it's not possible to upload video clips and video backgrounds in Studio. The team is currently investigating the issue..

  2. identified Nov 14, 2024, 01:43 PM UTC

    We've identified a problem with transcoding services. Working on a fix..

  3. monitoring Nov 14, 2024, 01:53 PM UTC

    Issue resolved. Monitoring state of the system.

  4. resolved Nov 14, 2024, 02:00 PM UTC

    The issue is resolved. Uploads are fully operational..