Restream Outage History

This incident has been resolved.

Type: Incident Duration: 47 minutes Affected Components: Studio Feb 25, 15:10:00 GMT+0 - Investigating - We have received reports about Studio not loading for some users. The team is currently investigating the issue. Feb 25, 17:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 minutes Affected Components: New York, Toronto, Washington, D.C., Sao Paulo, Madrid, Amsterdam, Paris, , Hong Kong, Tokyo, Sydney, Bangalore, London, San Jose, Seoul, Frankfurt, Dallas, , Istanbul, Singapore, , Streaming: Europe → Streaming: Americas → Streaming: Asia/Pacific → Feb 24, 16:08:00 GMT+0 - Investigating - We have received reports about unexpected streaming sessions shutdown. The team is currently investigating the issue. Feb 24, 16:13:00 GMT+0 - Resolved - The issue is resolved. Streaming system is fully operational.

Type: Incident Duration: 20 minutes Affected Components: Studio Feb 20, 17:10:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 17:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 14 minutes Affected Components: Dallas Feb 12, 20:20:56 GMT+0 - Investigating - We are currently investigating this incident. Feb 12, 20:34:37 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 12 hours Affected Components: Studio Feb 5, 01:00:00 GMT+0 - Investigating - We are currently investigating an issue affecting Restream Studio loading for users in the Middle East. Some users may experience difficulties accessing or streaming with Studio. Feb 5, 13:00:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 1 minute Affected Components: Istanbul Dec 15, 18:41:00 GMT+0 - Resolved - This incident has been resolved. Dec 15, 15:40:00 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 8 hours and 31 minutes Affected Components: New York, San Jose, Toronto, Dallas, Website, Restream Player, Studio, Chat, Washington, D.C., Sao Paulo, , API, Analytics, Streaming: Americas → Oct 20, 13:41:52 GMT+0 - Investigating - We are currently investigating this incident Oct 20, 19:45:09 GMT+0 - Monitoring - We are currently monitoring the recovery of the services. Oct 20, 22:13:13 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 3 hours Affected Components: Analytics Oct 2, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 2, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 2, 14:00:24 GMT+0 - Completed - Maintenance has completed successfully.

Type: Incident Duration: 23 minutes Affected Components: Studio Sep 23, 19:24:00 GMT+0 - Investigating - We have received reports about XXX. The team is currently investigating the issue. Sep 23, 19:47:03 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 3 hours and 38 minutes Affected Components: Chat Sep 14, 17:53:27 GMT+0 - Resolved - This incident has been resolved. Sep 14, 14:15:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 36 minutes Affected Components: Studio Jun 26, 15:45:37 GMT+0 - Resolved - This incident has been resolved. Jun 26, 15:10:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 48 minutes Affected Components: Studio May 6, 12:00:00 GMT+0 - Resolved - The issue is resolved. Studio is fully operational. May 6, 11:12:00 GMT+0 - Investigating - We have received reports about Studio not loading. The team is currently investigating the issue.

Type: Incident Duration: 15 hours and 6 minutes Affected Components: Restream Player, Analytics, Chat, Studio, Website Mar 31, 10:10:00 GMT+0 - Resolved - The issue is confirmed to have been resolved with previous update. All systems are operational again. Mar 31, 10:05:00 GMT+0 - Monitoring - Issue resolved. Monitoring the system status. Mar 31, 09:48:00 GMT+0 - Investigating - We have received reports about our app taking a long time to load. The team is currently investigating the issue.

Type: Incident Duration: 26 minutes Affected Components: Paris, Singapore, Madrid, Sao Paulo, Hong Kong, Amsterdam, Frankfurt, Istanbul, London, Bangalore, Seoul, Tokyo, Sydney, Dallas, New York, San Jose, Toronto, Washington, D.C. Mar 19, 16:28:00 GMT+0 - Investigating - We have received reports about Events service not being operational with many UI elements not loading. The team is currently investigating the issue. Mar 19, 16:35:00 GMT+0 - Identified - The team has located the source of the issue. We are continuing to work on a fix. Expected time for resolution: 10 minutes Mar 19, 16:48:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 8 minutes Affected Components: Website Feb 27, 13:28:00 GMT+0 - Resolved - This incident has been resolved. Feb 27, 13:20:00 GMT+0 - Investigating - We have received reports about the event page not loading. The team is currently investigating the issue.

Type: Incident Duration: 37 minutes Affected Components: Studio, Website Dec 5, 19:17:16 GMT+0 - Resolved - This incident has been resolved. Dec 5, 18:40:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 21 minutes Affected Components: Studio Nov 14, 13:40:00 GMT+0 - Investigating - We have noticed it's not possible to upload video clips and video backgrounds in Studio. The team is currently investigating the issue. Nov 14, 13:43:20 GMT+0 - Identified - We've identified a problem with transcoding services. Working on a fix. Nov 14, 13:53:14 GMT+0 - Monitoring - Issue resolved. Monitoring state of the system Nov 14, 14:00:45 GMT+0 - Resolved - The issue is resolved. Uploads are fully operational.

Type: Incident Duration: 2 hours and 28 minutes Affected Components: Paris, Singapore, Madrid, Sao Paulo, Studio, Hong Kong, Amsterdam, Frankfurt, Istanbul, London, Bangalore, Seoul, Tokyo, Sydney, Dallas, New York, San Jose, Toronto, Washington, D.C. Nov 10, 16:00:00 GMT+0 - Investigating - We have received reports about some RTMP and Studio events not starting. The team is currently investigating the issue. Nov 10, 18:27:35 GMT+0 - Resolved - The issue is resolved. All events are fully operational. Nov 10, 16:10:00 GMT+0 - Identified - Identified issues with a degraded database performance. We're looking for a reason.