Email Events Displaying Queued

Update timeline

1. investigating Apr 27, 2026, 02:00 PM UTC

   Status: Investigating We are currently investigating a delay in updating of email events. Emails are being sent/delivered, though the events may display as Queued. Affected components Email Events (Degraded performance)

2. investigating Apr 27, 2026, 03:22 PM UTC

   Status: Investigating We're continuing to investigate the source of email events not updating, and showing a Queued status. Emails are being sent/delivered. Affected components Email Events (Degraded performance)

3. identified Apr 27, 2026, 03:32 PM UTC

   Status: Identified We've identified the cause of the delay in email events updating and deployed a fix. Event statuses are beginning to catch up. Emails continue to be sent and delivered as normal. Only the displayed status was affected. Affected components Email Events (Degraded performance)

4. monitoring Apr 27, 2026, 04:01 PM UTC

   Status: Monitoring All queued events have caught up, and email events are now updating in real time. We're monitoring our changes to confirm this is resolved. Affected components Email Events (Degraded performance)

5. resolved Apr 27, 2026, 05:33 PM UTC

   Status: Resolved This incident is resolved. Email events are updating in real time and have been stable since our fix was deployed. Sending and delivery were unaffected throughout. Thank you for your patience. Affected components Email Events (Operational)