RescueTime experienced a notice incident on November 6, 2019 affecting RescueTime Web Application, lasting 13h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2019, 11:21 AM UTC
We are currently investigating servers errors received when trying to access RescueTime.com. Thank you for your patience.
- investigating Nov 06, 2019, 12:14 PM UTC
The site Rescuetime.com is now accessible. However, investigation is still going on with our servers. Your data has not been lost, however, there will be a delay of it appearing on your dashboard. We will continue to keep you up to date.
- identified Nov 06, 2019, 04:26 PM UTC
We have identified the issue, and we are taking steps to mitigating the impact. We are working hard to fully resolve this issue.
- monitoring Nov 06, 2019, 08:53 PM UTC
A fix has been implemented and we are monitoring the results. Please let us know at [email protected] if you are still running into issues.
- resolved Nov 07, 2019, 12:26 AM UTC
This incident has been resolved.