RescueTime experienced a minor incident on April 24, 2026 affecting Data Processors, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2026, 02:39 PM UTC
We are currently experiencing degraded log processing. Our team is actively working to resolve the issue and has begun migrating affected logs. One system remains unresponsive, and processing may still be delayed. Please rest assured that no data will be lost. We will provide updates as the situation progresses.
- investigating Apr 23, 2026, 02:39 PM UTC
We are continuing to investigate this issue.
- identified Apr 24, 2026, 11:20 AM UTC
We're back online. 🎉 Here's a quick summary of what happened and what to expect: **What happened:** Our data processing pipeline experienced a technical failure, and parts of our system lost sync with each other, causing a full outage starting around 7 AM. **Where things stand now:** - ✅ Systems are back up and processing data normally - ⏳ Your data will fully catch up over the next few hours - 🔍 A small number of files were caught in the middle of the failure and may be delayed or, in rare cases, unrecoverable — we'll know more tomorrow **What we're doing next:** Our team will work on recovering any affected files and auditing our data pipeline to ensure nothing is missing from your historical records. We'll share another update once that work is complete. We're sorry for the disruption. Thank you for your patience — we know your time data matters, and we take that seriously. The RescueTime Team
- monitoring Apr 24, 2026, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 02:07 PM UTC
This incident has been resolved.