Relias Outage History
Relias is up right nowPingoru has recorded 50 incidents for Relias: 18 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 6 | 21 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Major September 23, 2026 Users and Applicants created today may not be functioning as expected 32m Relias Platform, Compliance Management, Reports, Enrollments and 2 more
Started Sep 23, 2026, 05:02 PM UTC· resolved Sep 23, 2026, 05:35 PM UTC
- investigating Sep 23, 2026, 05:02 PM UTC
Users who have been created today may have issues attempting to login or access courses or assessments. This issue is being investigated.
- investigating Sep 23, 2026, 05:03 PM UTC
Users who have been created today may have issues attempting to login or access courses or assessments. This issue is being investigated.
- resolved Sep 23, 2026, 05:35 PM UTC
This incident has been resolved.
Critical September 11, 2026 Personalized Learning Post-Assessment Can't Be Completed 2h 53m Relias Platform
Started Sep 11, 2026, 09:06 PM UTC· resolved Sep 11, 2026, 11:59 PM UTC
- identified Sep 11, 2026, 09:06 PM UTC
Users are able to complete Personalized Learning post-assessments. The issue has been identified and we are currently working on a fix.
- resolved Sep 11, 2026, 11:59 PM UTC
This incident has been resolved.
Critical September 11, 2026 Library Solutions Course Errors 5h 42m Other
Started Sep 11, 2026, 06:17 PM UTC· resolved Sep 12, 2026, 12:00 AM UTC
- identified Sep 11, 2026, 06:17 PM UTC
Users taking courses through Library Solutions sites may experience error messages. We have identified the error and are working on a fix.
- resolved Sep 12, 2026, 12:00 AM UTC
This incident has been resolved.
Major August 28, 2026 Relias Platform will have intermittent downtime 30m Relias Platform, Compliance Management, Reports, Enrollments and 4 more
Started Aug 28, 2026, 02:43 AM UTC· resolved Aug 28, 2026, 03:14 AM UTC
- identified Aug 28, 2026, 02:43 AM UTC
The Relias Platform is undergoing maintenance and may be temporarily down.
- resolved Aug 28, 2026, 03:14 AM UTC
This incident has been resolved.
Major August 25, 2026 Relias Platform is experiencing intermittent problems 1h 21m Relias Platform, Compliance Management, Reports, Enrollments and 2 more
Started Aug 25, 2026, 01:14 PM UTC· resolved Aug 25, 2026, 02:35 PM UTC
- investigating Aug 25, 2026, 01:14 PM UTC
The Relias Platform is experiencing intermittent problems.
- monitoring Aug 25, 2026, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 02:35 PM UTC
This incident has been resolved.
Minor June 25, 2026 The Relias Platform is experiencing intermittent failures 3h 27m Relias Platform, Reports, Enrollments, Relias Assessments and 2 more
Started Jun 25, 2026, 09:14 PM UTC· resolved Jun 26, 2026, 12:41 AM UTC
- investigating Jun 25, 2026, 09:14 PM UTC
The Relias Platform is experiencing intermittent failures. We are currently investigating.
- monitoring Jun 25, 2026, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 12:41 AM UTC
This incident has been resolved.
Critical June 18, 2026 The Relias Platform is currently unavailable 6m Relias Platform, Reports, Enrollments, Relias Assessments and 2 more
Started Jun 18, 2026, 03:44 PM UTC· resolved Jun 18, 2026, 03:51 PM UTC
- investigating Jun 18, 2026, 03:44 PM UTC
We are aware of issue and are currently investigating.
- investigating Jun 18, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
- resolved Jun 18, 2026, 03:51 PM UTC
This incident has been resolved.
Minor June 8, 2026 The Relias Platform is presently operational but running slowly 2h 32m Relias Platform, Compliance Management, Reports, Enrollments and 3 more
Started Jun 08, 2026, 04:48 PM UTC· resolved Jun 08, 2026, 07:20 PM UTC
- investigating Jun 08, 2026, 04:48 PM UTC
The Relias Platform is presently operational but running slowly
- monitoring Jun 08, 2026, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 07:20 PM UTC
This incident has been resolved.
Minor April 24, 2026 Relias Platform is presently operational but running slowing 1h 50m Relias Platform, Compliance Management, Reports, Enrollments and 3 more
Started Apr 24, 2026, 03:06 PM UTC· resolved Apr 24, 2026, 04:56 PM UTC
- investigating Apr 24, 2026, 03:06 PM UTC
Relias Platform is presently operational but running slowing.
- monitoring Apr 24, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 04:56 PM UTC
This incident has been resolved.
Minor March 2, 2026 Reporting partial outage 1d 3h Compliance Management, Reports
Started Mar 02, 2026, 05:17 PM UTC· resolved Mar 03, 2026, 09:03 PM UTC
- identified Mar 02, 2026, 05:17 PM UTC
Some reports, such as Policy Pro Reporting and Dashboards, are not available right now. We have identified the root cause and are working toward a resolution.
- identified Mar 02, 2026, 05:27 PM UTC
Some reports, such as Policy Pro Reporting and Dashboards, are not available right now. We have identified the root cause and are working toward a resolution.
- resolved Mar 03, 2026, 09:03 PM UTC
This incident has been resolved.
Minor February 11, 2026 HRIS User import is presently delayed 22h 47m Other
Started Feb 11, 2026, 02:13 PM UTC· resolved Feb 12, 2026, 01:01 PM UTC
- investigating Feb 11, 2026, 02:13 PM UTC
HRIS User import is presently delayed. We are investigating this issue.
- identified Feb 11, 2026, 03:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 11, 2026, 03:28 PM UTC
A fix has been implemented, but customers may still experience delays while backlogged user import files are being processed.
- resolved Feb 12, 2026, 01:01 PM UTC
This incident has been resolved.
Critical January 2, 2026 Relias Platform is presently unavailable 11m Relias Platform, Compliance Management, Reports, Enrollments and 2 more
Started Jan 02, 2026, 06:28 PM UTC· resolved Jan 02, 2026, 06:39 PM UTC
- investigating Jan 02, 2026, 06:28 PM UTC
Relias Platform is presently unavailable
- identified Jan 02, 2026, 06:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 02, 2026, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 02, 2026, 06:39 PM UTC
This incident has been resolved.
Major October 20, 2025 Competency Management Intermittent Errors 22h 33m Relias Platform
Started Oct 20, 2025, 03:42 PM UTC· resolved Oct 21, 2025, 02:16 PM UTC
- identified Oct 20, 2025, 03:42 PM UTC
Competency Management is experiencing intermittent failures due to a vendor outage.
- resolved Oct 21, 2025, 02:16 PM UTC
This incident has been resolved.
Minor October 20, 2025 New Reporting Partial Outage 1d Reports
Started Oct 20, 2025, 01:31 PM UTC· resolved Oct 21, 2025, 02:17 PM UTC
- identified Oct 20, 2025, 01:31 PM UTC
New Reporting is experiencing intermittent failures and slow loading times due to a vendor outage. Please utilize original Reports during this time.
- resolved Oct 21, 2025, 02:17 PM UTC
This incident has been resolved.
Minor October 16, 2025 Delivery of some notification emails is presently delayed 3d 17h Other
Started Oct 16, 2025, 07:51 PM UTC· resolved Oct 20, 2025, 01:24 PM UTC
- investigating Oct 16, 2025, 07:51 PM UTC
Delivery of some notification emails is presently delayed
- resolved Oct 20, 2025, 01:24 PM UTC
This incident has been resolved.
Major September 25, 2025 Policy Pro is presently unavailable 52m Other
Started Sep 25, 2025, 08:49 PM UTC· resolved Sep 25, 2025, 09:41 PM UTC
- investigating Sep 25, 2025, 08:49 PM UTC
Policy Pro is presently unavailable
- resolved Sep 25, 2025, 09:41 PM UTC
This incident has been resolved.
Major September 11, 2025 Virtual Classroom Outage 2h 6m Relias Platform
Started Sep 11, 2025, 03:06 PM UTC· resolved Sep 11, 2025, 05:13 PM UTC
- investigating Sep 11, 2025, 03:06 PM UTC
The Virtual Classroom functionality for Live Events is experiencing an outage. We are currently investigating the issue.
- identified Sep 11, 2025, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 11, 2025, 05:13 PM UTC
This incident has been resolved.
Major September 9, 2025 New reporting unavailable 6h 37m Reports
Started Sep 09, 2025, 01:06 PM UTC· resolved Sep 09, 2025, 07:44 PM UTC
- investigating Sep 09, 2025, 01:06 PM UTC
We are currently investigating this issue.
- investigating Sep 09, 2025, 06:16 PM UTC
We are continuing to investigate this issue. In the meantime, customers may use the original Reports tool.
- resolved Sep 09, 2025, 07:44 PM UTC
This incident has been resolved.
Major July 24, 2025 New learner course library outage 3d 17h Relias Platform
Started Jul 24, 2025, 09:10 PM UTC· resolved Jul 28, 2025, 02:11 PM UTC
- identified Jul 24, 2025, 09:10 PM UTC
The new learner course library search is currently unavailable. We have identified the root cause and are working to resolve the error. In the meantime, the "legacy" library search is available. We expect this to be resolved on Friday, July 25.
- identified Jul 25, 2025, 02:18 AM UTC
The new learner course library search is currently unavailable. We have identified the root cause and are working to resolve the error. In the meantime, the "legacy" library search is available. We expect this to be resolved on Friday, July 25.
- monitoring Jul 25, 2025, 12:25 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 25, 2025, 03:49 PM UTC
The new learner course library search is currently unavailable. We have identified the root cause and are working to resolve the error. In the meantime, the "legacy" library search is available.
- resolved Jul 28, 2025, 02:11 PM UTC
This incident has been resolved.
Critical June 12, 2025 Nurse.com is presently unavailable 2h 3m Relias Platform, Other
Started Jun 12, 2025, 06:46 PM UTC· resolved Jun 12, 2025, 08:50 PM UTC
- investigating Jun 12, 2025, 06:46 PM UTC
There is an outage with our authentication provider that is causing Nurse.com to not allow logins at this time
- identified Jun 12, 2025, 06:59 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2025, 07:02 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 12, 2025, 08:50 PM UTC
This incident has been resolved.
Minor April 11, 2025 Delay in Course Enrollments queue 32m Enrollments
Started Apr 11, 2025, 01:13 PM UTC· resolved Apr 11, 2025, 01:46 PM UTC
- investigating Apr 11, 2025, 01:13 PM UTC
Delay in Course Enrollments queue.
- identified Apr 11, 2025, 01:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 11, 2025, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 11, 2025, 01:46 PM UTC
This incident has been resolved.
Major March 21, 2025 User Import File Processing Errors 8h 7m Other
Started Mar 21, 2025, 01:11 PM UTC· resolved Mar 21, 2025, 09:19 PM UTC
- investigating Mar 21, 2025, 01:11 PM UTC
Some user update text files uploaded to the Relias FTP site are not currently being loaded. Engineering is investigating.
- identified Mar 21, 2025, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 21, 2025, 08:21 PM UTC
A fix has been implemented and we are monitoring the results. Approximately 25% of files were impacted by the issue. Files that were not processed will be automatically loaded in the coming hours; no customer action is required.
- resolved Mar 21, 2025, 09:19 PM UTC
This incident has been resolved.
Major February 26, 2025 Relias Platform Site Outage 2h 25m Relias Platform
Started Feb 26, 2025, 08:03 PM UTC· resolved Feb 26, 2025, 10:28 PM UTC
- investigating Feb 26, 2025, 08:03 PM UTC
We are aware of continued reports of outages within the Relias Learning Platform. Our teams are continuing to investigate.
- monitoring Feb 26, 2025, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2025, 10:28 PM UTC
The incident has been resolved.
Major February 26, 2025 Relias Site Outage 35m Relias Platform
Started Feb 26, 2025, 07:19 PM UTC· resolved Feb 26, 2025, 07:54 PM UTC
- investigating Feb 26, 2025, 07:19 PM UTC
We are aware of intermittent site outages for the Relias Learning Platform and are actively working to find the root cause.
- resolved Feb 26, 2025, 07:54 PM UTC
Our engineers were able to quickly locate and resolve the issue. Thank you for your patience.
Critical February 5, 2025 HRIS Processing, Scheduled Reports, and Course Enrollments are presently delayed 52m Enrollments, Other
Started Feb 05, 2025, 01:52 PM UTC· resolved Feb 05, 2025, 02:45 PM UTC
- identified Feb 05, 2025, 01:52 PM UTC
HRIS Processing, Scheduled Reports, and Course Enrollments are presently unavailable.
- identified Feb 05, 2025, 02:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 05, 2025, 02:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2025, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 02:45 PM UTC
All systems are now functioning normally but customers may still experience delays as backlogged user import files and scheduled reports are processed.