Relias incident

Delay in Training Plan enrollments

Major Resolved View vendor source →

Relias experienced a major incident on September 3, 2024 affecting Relias Platform, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 09:23 PM UTC
Resolved
Sep 04, 2024, 01:15 AM UTC
Duration
3h 52m
Detected by Pingoru
Sep 03, 2024, 09:23 PM UTC

Affected components

Relias Platform

Update timeline

  1. identified Sep 03, 2024, 09:23 PM UTC

    Some Training Plan enrollments (including autoenrollments) are stuck in a processing state in our queue. The issue has been identified and all users with the status "Enrollment queued" should be processed automatically when resolved.

  2. resolved Sep 04, 2024, 01:15 AM UTC

    This incident has been resolved.