Relias incident

User Creation is presently unavailable

Major Resolved View vendor source →

Relias experienced a major incident on November 11, 2024 affecting Relias Platform and Enrollments and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 10:34 PM UTC
Resolved
Nov 12, 2024, 12:18 AM UTC
Duration
1h 43m
Detected by Pingoru
Nov 11, 2024, 10:34 PM UTC

Affected components

Relias PlatformEnrollmentsRelias AssessmentsOther

Update timeline

  1. investigating Nov 11, 2024, 10:34 PM UTC

    User Creation is presently unavailable. Newly created users may appear within the site but they will not be able to be enrolled at this time nor transcripts reviewed. All other components operational.

  2. monitoring Nov 11, 2024, 10:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2024, 12:18 AM UTC

    This incident has been resolved.