Relias incident

HRIS Processing, Scheduled Reports, and Course Enrollments are presently delayed

Critical Resolved View vendor source →

Relias experienced a critical incident on February 5, 2025 affecting Enrollments and Other, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 01:52 PM UTC
Resolved
Feb 05, 2025, 02:45 PM UTC
Duration
52m
Detected by Pingoru
Feb 05, 2025, 01:52 PM UTC

Affected components

EnrollmentsOther

Update timeline

  1. identified Feb 05, 2025, 01:52 PM UTC

    HRIS Processing, Scheduled Reports, and Course Enrollments are presently unavailable.

  2. identified Feb 05, 2025, 02:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 05, 2025, 02:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 05, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 05, 2025, 02:45 PM UTC

    All systems are now functioning normally but customers may still experience delays as backlogged user import files and scheduled reports are processed.