Reinvent Telecom incident
Service Advisory - ServiceNow portal lag
Reinvent Telecom experienced a notice incident on October 10, 2022 affecting ReInvent Partner Portal (RPP), lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 10, 2022, 03:42 PM UTC
Reinvent Reseller Partner, Please be advised that we have identified an issue with our ServiceNow cloud instance, which serves trouble ticketing/Incident management. ServiceNow is spread across three cloud data centers and it appears that users in the Western region are experiencing issues accessing the ServiceNow portal. A load balancing issue is suspected and we are working with ServiceNow to resolve. Updates to follow. Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 or open an Incident in ServiceNow if you require any further information.
- identified Oct 10, 2022, 03:54 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 10, 2022, 03:56 PM UTC
We are seeing portal lag cleared up and will continue to monitor.
- resolved Oct 10, 2022, 09:52 PM UTC
ServiceNow reports service restoration and we have had no further reports of portal access issues.