Reinvent Telecom experienced a minor incident on December 6, 2022 affecting Inbound National, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2022, 07:27 PM UTC
We have Identified an issue with one of our carriers that some customers may experience an issue with DTMF and Audio. We are currently working the issue along with our carrier at this time. We will provide more information as it becomes available.
- identified Dec 06, 2022, 10:55 PM UTC
We still continue to work on this sporadic issue with our carrier. We will continue our efforts in resolving this issue.
- monitoring Dec 07, 2022, 06:40 PM UTC
We have been able to work with our carrier and a change has been made on their side. We will monitor at this time. Please contact us if your customer is still experiencing an issue.
- resolved Dec 08, 2022, 08:30 PM UTC
At this time all traffic show no anomalies since our carrier has assisted us with a config change to Reinvent. No issues have been reported at this time. We are placing this incident as resolved.