Reinvent Telecom experienced a critical incident on December 15, 2022 affecting Intermedia, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2022, 05:27 PM UTC
We are currently experiencing an impairment on Intermedia Cloud Contact Center services. Intermedia has already identified it to a data center on their network. We have activated our conference bridge for your convince and to get the latest information as it is available. Reinvent – Partner Bridge: Dial-in: 602-753-6338 Conf Code: 1170584
- identified Dec 15, 2022, 05:40 PM UTC
Per Intermedia on latest update: Our Network Engineering team identified an issue within our VA datacenter impacting customers' ability to maintain connections.
- monitoring Dec 15, 2022, 05:59 PM UTC
Intermedia has reported that a fix has been applied and they are monitoring at this time. Calls are completing successfully. Some agents may need to log out and back into their CCA Client to reestablish connection.
- resolved Dec 15, 2022, 09:02 PM UTC
The Intermedia Network Engineering team had identified an issue within their VA datacenter impacting user connectivity. Intermedia System Administration and Network Engineering teams were able to resolve the issue. All services have been restored. No further issues have been reported at this time. This is now resolved.