Reinvent Telecom experienced a minor incident on January 9, 2023 affecting Max UC, lasting 15h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 09, 2023, 09:22 PM UTC
We are currently investigating an issue with chat services for Max UC. We will update as more information is available. Calls with Max UC are still working as normal.
- investigating Jan 09, 2023, 09:50 PM UTC
We are continuing to investigate an issue with chat services Via Max UC. We have engaged Metaswitch to assist. More information will follow when available.
- identified Jan 09, 2023, 10:56 PM UTC
We are still working with Metaswitch at this time. We continue to work to resolve the issue. We will update when more is available. Thank you for your patience.
- identified Jan 09, 2023, 11:48 PM UTC
Metaswitch Engineers continue to work to solve this issue for chat services on Max UC. More updates will follow.
- monitoring Jan 10, 2023, 12:26 AM UTC
At this time we have been able to establish Chat Services on Max UC. We will continue to monitor this over night. If you experience an issue please contact the Reinvent NOC. Thank you for your patience.
- resolved Jan 10, 2023, 12:45 PM UTC
Chat Services for Max UC are stable at this time. Please open a ticket with ReInvent NOC if any trouble arises. Thank you for your patience in this matter.