Reinvent Telecom experienced a minor incident on February 2, 2023 affecting Fax Services, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- identified Feb 02, 2023, 04:13 PM UTC
An issue with the Xmedius web portal has been identified, where some users may be unable to access the web portal. We are currently working with Xmedius Support to resolve this issue. Fax delivery is not affected at this time, and we will continue to update this issue with additional information as it becomes available.
- monitoring Feb 02, 2023, 04:57 PM UTC
Xmedius Portal issues have been resolved and we are observing no further issues at this time.
- resolved Feb 02, 2023, 08:01 PM UTC
No further issues observed or reported with accessing the Xmedius web portal.