Reinvent Telecom incident

iOS MaxUC Login Impairment for New Users

Minor Resolved View vendor source →

Reinvent Telecom experienced a minor incident on August 28, 2023 affecting Max UC, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 06:38 PM UTC
Resolved
Aug 28, 2023, 09:44 PM UTC
Duration
3h 6m
Detected by Pingoru
Aug 28, 2023, 06:38 PM UTC

Affected components

Max UC

Update timeline

  1. identified Aug 28, 2023, 06:38 PM UTC

    New installations of MaxUC may be unable to log in because a carrier cannot be chosen when the app is downloaded. The "Choose a Carrier" screen is blank." Metaswitch is aware of this issue and is working on a resolution.

  2. monitoring Aug 28, 2023, 06:59 PM UTC

    Metaswitch has resolved this issue, and new users should now be able to log in.

  3. resolved Aug 28, 2023, 09:44 PM UTC

    This incident has been resolved.