Reinvent Telecom experienced a minor incident on January 31, 2024 affecting Inbound National and Outbound National, lasting 22h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2024, 02:41 PM UTC
We are currently investigating an issue where some customers will experience intermittent one way audio through our Chicago Data Center. More information will follow when it is available.
- investigating Jan 31, 2024, 02:51 PM UTC
Please join us via on conference bride if you would like as we continue to troubleshoot the issue within our Chicago Datacenter Conf Bridge Toll Free: (800) 309-2350 Conference ID: 117-0584
- identified Jan 31, 2024, 03:47 PM UTC
The Issue has been identified and a fix has been applied. We will monitor this issue.
- monitoring Jan 31, 2024, 04:08 PM UTC
The fix has been implemented and results of the media is supplying positive results. We will continue to monitor at this time.
- resolved Feb 01, 2024, 01:00 PM UTC
This incident is consider resolved. After fixes were applied in our Chicago Data Center. More details of this Incident will follow soon.