Reinvent Telecom experienced a major incident on May 17, 2024 affecting Intermedia, lasting 13h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Intermedia
Update timeline
- investigating May 17, 2024, 01:45 PM UTC
We are currently investigating an issue with some customers having an impairment in regards to their connection with Intermedia at this time. More information will come in as it is available.
- monitoring May 17, 2024, 02:28 PM UTC
We are working with Intermedia at this time. Reporting that the Impairment is clear at this time. We will continue to monitor.
- resolved May 18, 2024, 03:07 AM UTC
After extensive monitoring this impairment is considered resolved.