Reinvent Telecom incident

Service Advisory - ServiceNow Portal Impairment

Reinvent Telecom experienced a major incident on August 26, 2024 affecting ServiceNow Portal, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2024, 08:05 PM UTC
Resolved: Aug 26, 2024, 09:54 PM UTC
Duration: 1h 48m
Detected by Pingoru: Aug 26, 2024, 08:05 PM UTC

Affected components

ServiceNow Portal

Update timeline

identified Aug 26, 2024, 08:05 PM UTC

Reinvent Reseller Partner, Please be advised that we have identified an issue with our ServiceNow cloud instance, which serves trouble ticketing/Incident management. Updates to follow. Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information or support.
resolved Aug 26, 2024, 09:54 PM UTC

ServiceNow has identified the issue and a fix has been deployed. We will continue to monitor and provide updates.