Reinvent Telecom experienced a notice incident on February 12, 2025 affecting Max UC, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Max UC
Update timeline
- investigating Feb 12, 2025, 05:34 PM UTC
At this time we are investigating an impairment for some customers with the Max UC Chat Service. Calls will still process as normal through Max UC. Chat only affected.
- investigating Feb 12, 2025, 05:58 PM UTC
We are continuing to investigate this issue. We will provide more information as it becomes available.
- monitoring Feb 12, 2025, 06:18 PM UTC
A fix has been implemented and we are showing patterns return to normal. We will continue to monitor these results.
- resolved Feb 12, 2025, 07:28 PM UTC
During the monitor patterns remain to be normal. We consider this matter resolved.