Reinvent Telecom incident

MyCloud Desktop/Mobile and Provisioning Services

Minor Resolved View vendor source →

Reinvent Telecom experienced a minor incident on February 18, 2025 affecting MyCloud Mobile and MyCloud Desktop, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 12:38 PM UTC
Resolved
Feb 18, 2025, 07:23 PM UTC
Duration
6h 45m
Detected by Pingoru
Feb 18, 2025, 12:38 PM UTC

Affected components

MyCloud MobileMyCloud Desktop

Update timeline

  1. investigating Feb 18, 2025, 12:38 PM UTC

    We are currently investigating an issue on access to the MyCloud Desktop, Mobile, and provisioning Portals. We have teams engaged and working on this at this time. More information will follow as it becomes available.

  2. monitoring Feb 18, 2025, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results at this time. MyCloud functions are operational.

  3. resolved Feb 18, 2025, 07:23 PM UTC

    After heavy monitoring all systems are behaving normally at this time. We consider this incident resolved.