Reflektive incident
Intermittent Performance and Connectivity Issues
Reflektive experienced a minor incident on January 4, 2021 affecting Application, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 04, 2021, 06:50 PM UTC
Some customers may be experiencing intermittent performance degradation or connectivity issues. The first instances of this began at approximately 7:15am PST and were last identified at approximately 9:00am PST. Reflektive is looking into the root cause and confirming resolution, and will update this incident with more information as it becomes available
- monitoring Jan 04, 2021, 07:12 PM UTC
No further instances of performance and connectivity issues being detected. Continuing to monitor, and to investigate cause.
- resolved Jan 04, 2021, 07:49 PM UTC
Still no further instances of performance degradation or connectivity issues. Classifying this incident as resolved. Investigations on cause continue, and more information will be provided as it becomes available.
- postmortem Jan 07, 2021, 06:48 PM UTC
Root cause was Slack outage: [https://status.slack.com/2021-01-04](https://status.slack.com/2021-01-04) Tight coupling of Slack service integration with Reflektive application impacted performance for some Reflektive users. The Reflektive team is looking into to modifications to loosely couple Slack dependency to prevent potential reoccurrence.