Reflektive experienced a critical incident on May 5, 2021 affecting Application, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- investigating May 05, 2021, 03:26 PM UTC
We are currently investigating this issue.
- monitoring May 05, 2021, 03:54 PM UTC
The application is now available. Some users may experience degraded performance.
- investigating May 05, 2021, 04:18 PM UTC
We are currently investigating this issue.
- monitoring May 05, 2021, 06:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2021, 06:20 PM UTC
Root cause determined to be environment misconfiguration. This issue has been resolved and the application is now fully operational.