Reflektive incident

Some users have been unable to access Reflektive

Major Resolved View vendor source →

Reflektive experienced a major incident on November 3, 2023 affecting Application and API, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 03:11 PM UTC
Resolved
Nov 03, 2023, 06:28 PM UTC
Duration
3h 17m
Detected by Pingoru
Nov 03, 2023, 03:11 PM UTC

Affected components

ApplicationAPI

Update timeline

  1. investigating Nov 03, 2023, 03:11 PM UTC

    Our Engineering and Ops teams are investigating an issue preventing some accounts from accessing/using Reflektive. This issue is causing users to see a "loading circle" when searching for users within the tool or trying to access the review page . We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

  2. identified Nov 03, 2023, 06:15 PM UTC

    The underlying issue has been identified and the fix is being implemented.

  3. resolved Nov 03, 2023, 06:28 PM UTC

    Reflektive service has been fully restored for affected users.