Refiner incident

Issues on user event tracking API

Minor Resolved View vendor source →

Refiner experienced a minor incident on March 4, 2024 affecting API and JavaScript Client, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 01:10 PM UTC
Resolved
Mar 04, 2024, 01:26 PM UTC
Duration
15m
Detected by Pingoru
Mar 04, 2024, 01:10 PM UTC

Affected components

APIJavaScript Client

Update timeline

  1. identified Mar 04, 2024, 01:10 PM UTC

    We have identified an issue in the event tracking API. The issue started occuring at 12h17 UTC today and we are working on fixing the issue.

  2. identified Mar 04, 2024, 01:11 PM UTC

    We are deploying a fix to the issue which and expect a resolution in a couple of minutes.

  3. monitoring Mar 04, 2024, 01:17 PM UTC

    The fix was deployed and we are seeing that user event are now processed as expected. We'll continue monitoring the issue.

  4. monitoring Mar 04, 2024, 01:22 PM UTC

    The deployed fix is working and all events that piled up during the issue are now getting processed. We should be back on normal processing delays in 10-15 minutes.

  5. resolved Mar 04, 2024, 01:26 PM UTC

    The issue was resolved and all systems are working as expected.