RefAssured Outage History

Started Jan 22, 2026, 08:30 PM UTC· resolved Jan 22, 2026, 10:09 PM UTC

1. investigating Jan 22, 2026, 08:30 PM UTC

   We are currently investigating an issue that is affecting the stability and uptime of our application.

2. identified Jan 22, 2026, 08:59 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jan 22, 2026, 09:22 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 22, 2026, 10:09 PM UTC

   This incident has been resolved.

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Started Jan 22, 2026, 03:43 PM UTC· resolved Jan 23, 2026, 03:57 AM UTC

1. investigating Jan 22, 2026, 03:43 PM UTC

   We are currently investigating an issue impacting email delivery to recipients with @hotmail.com and @outlook.com email addresses. Our team is actively working with our email provider to identify the root cause and restore normal delivery as quickly as possible. We will share updates as more information becomes available. Please be aware that delivery to other email domains is not impacted at this time.

2. identified Jan 22, 2026, 03:57 PM UTC

   We have identified the cause of the email delivery issue affecting @hotmail.com and @outlook.com recipients. Microsoft is currently blocking messages from one of our sending IPs as part of their automated filtering controls. Our team is working directly with our email provider and Microsoft to have the block reviewed and removed. We will continue to share updates as we progress in resolving this issue.

3. resolved Jan 23, 2026, 03:57 AM UTC

   This incident has been resolved.

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Started Jul 25, 2025, 06:37 PM UTC· resolved Jul 25, 2025, 10:18 PM UTC

1. investigating Jul 25, 2025, 07:07 PM UTC

   We are currently investigating an incident where integrated Bullhorn customers have reported authentication issues. While this seems to have resolved, we are currently investigating the root cause.

2. monitoring Jul 25, 2025, 07:34 PM UTC

   Issue Summary: Between 11:30 AM and 11:40 AM PST, some users experienced authentication errors when accessing RefAssured within Bullhorn. Root Cause: We identified the issue stemmed from our authentication provider, AWS Cognito. Resolution: The service has been restored to normal operation. We are working with AWS Support to conduct a full root cause analysis and will publish a detailed post-mortem once complete. Current Status: All systems are operating normally. We are continuing to monitor closely as a precautionary measure.

3. resolved Jul 25, 2025, 10:18 PM UTC

   After monitoring service for the last few hours and confirmation from AWS, this incident has been resolved. Post-Mortem: Authentication Service Disruption January 25, 2025 Incident Summary On January 25, 2025, RefAssured users experienced authentication errors when accessing the platform through Bullhorn. The incident lasted approximately 10 minutes, from 11:30 AM to 11:40 AM PST, affecting users' ability to sign in to the service. Timeline 11:21 AM PST - AWS Cognito (US-EAST-2) begins experiencing increased API error rates 11:25 AM PST - AWS engineering team automatically engaged 11:30 AM PST - RefAssured users begin experiencing authentication issues 11:37 AM PST - AWS implements mitigation action, recovery begins 11:40 AM PST - RefAssured authentication errors resolved 12:08 PM PST - AWS confirms full service recovery across all affected services What Happened Our authentication system relies on Amazon Web Services (AWS) to verify user logins. AWS experienced a technical issue when they deployed a software update to one of their core systems. This update caused problems with their authentication services across multiple regions, which prevented RefAssured users from logging in. AWS quickly identified the problematic update and rolled it back to restore service. While the broader AWS issue took longer to fully resolve, RefAssured users were able to log in normally again within 10 minutes. Impact Duration: 10 minutes of user impact (11:30 AM - 11:40 AM PST) Scope: Users attempting to log into RefAssured via Bullhorn Effect: New logins were blocked; users already logged in were not affected Resolution AWS rolled back their problematic software update, which restored RefAssured's authentication service by 11:40 AM PST. No action was required from RefAssured users. What We're Doing Next 1) Better Monitoring: We're adding extra alerts to detect authentication issues faster 2) Improved Communication: We're reviewing how quickly we communicate during outages 3) Backup Options: We're exploring additional authentication options to reduce reliance on any single provider Prevention While this issue was caused by our service provider and outside our direct control, we're taking steps to make our system more resilient and improve how we respond to similar situations in the future. We sincerely apologize for the inconvenience this caused. If you have questions about this incident, please contact our support team.

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