Redtail incident

Redtail CRM – Activities and Workflows Not Loading on Today Page

Minor Resolved View vendor source →

Redtail experienced a minor incident on July 29, 2025 affecting Redtail CRM, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2025, 02:26 PM UTC
Resolved
Jul 29, 2025, 06:05 PM UTC
Duration
3h 39m
Detected by Pingoru
Jul 29, 2025, 02:26 PM UTC

Affected components

Redtail CRM

Update timeline

  1. investigating Jul 29, 2025, 02:26 PM UTC

    We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

  2. resolved Jul 29, 2025, 06:05 PM UTC

    We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.