RedShelf Outage History

RedShelf is up right now

RedShelf had 4 outages in the last 2 years totaling 7h 59m of downtime — averaging 0.2 incidents per month.

There were 4 RedShelf outages since May 24, 2024 totaling 7h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.redshelf.com

Critical October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 02:33 PM UTC
Resolved
Oct 20, 2025, 07:49 PM UTC
Duration
5h 15m
Affected: WebsiteeReaderManagement Tools
Timeline · 6 updates
  1. investigating Oct 20, 2025, 01:40 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 02:33 PM UTC

    Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

  3. investigating Oct 20, 2025, 04:34 PM UTC

    Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

  4. investigating Oct 20, 2025, 05:17 PM UTC

    Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

  5. monitoring Oct 20, 2025, 07:30 PM UTC

    AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

  6. resolved Oct 20, 2025, 07:49 PM UTC

    We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

Read the full incident report →

Major August 15, 2025

White Label Connectivity Issues

Detected by Pingoru
Aug 15, 2025, 08:02 PM UTC
Resolved
Aug 15, 2025, 08:26 PM UTC
Duration
23m
Affected: WebsiteManagement Tools
Timeline · 3 updates
  1. investigating Aug 15, 2025, 08:02 PM UTC

    We are currently investigating this issue.

  2. identified Aug 15, 2025, 08:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 15, 2025, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2024

eReader Interruption

Detected by Pingoru
Dec 05, 2024, 07:39 PM UTC
Resolved
Dec 05, 2024, 08:21 PM UTC
Duration
42m
Affected: eReader
Timeline · 3 updates
  1. investigating Dec 05, 2024, 07:39 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2024, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 24, 2024

RedShelf Site Interruption

Detected by Pingoru
May 24, 2024, 03:32 PM UTC
Resolved
May 24, 2024, 05:10 PM UTC
Duration
1h 37m
Affected: Website
Timeline · 3 updates
  1. investigating May 24, 2024, 03:32 PM UTC

    Some users have reported service degradation when trying to access materials. Our team is currently investigating.

  2. monitoring May 24, 2024, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 24, 2024, 05:10 PM UTC

    This incident has been resolved.

Read the full incident report →