Redox incident

Message processing impacted for a subset of customers

Minor Resolved View vendor source →

Redox experienced a minor incident on September 8, 2025 affecting Traffic Processing, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 04:19 PM UTC
Resolved
Sep 08, 2025, 05:54 PM UTC
Duration
1h 35m
Detected by Pingoru
Sep 08, 2025, 04:19 PM UTC

Affected components

Traffic Processing

Update timeline

  1. investigating Sep 08, 2025, 04:19 PM UTC

    Message processing impacted for a subset of customers. We are currently investigating the issue.

  2. identified Sep 08, 2025, 04:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 08, 2025, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results. Message processing is back to normal, and we are replaying affected messages on all impacted connections.

  4. resolved Sep 08, 2025, 05:54 PM UTC

    All affected traffic has been replayed. This issue has been resolved.