Redox experienced a minor incident on February 6, 2026 affecting Carequality, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2026, 07:19 PM UTC
We are currently experiencing an issue with increased error rates for location queries to Carequality What this means: If you query Carequality you may see an increased error rate. What we're doing: We are actively investigating the issue and will report updates as we have them. If you have questions Please contact us at [email protected]
- monitoring Feb 06, 2026, 07:32 PM UTC
A fix has been implemented to resolve the errors we were getting. We're actively monitoring the situation to ensure our errors return to nominal rates. If you have any additional questions, please contact [email protected]
- resolved Feb 06, 2026, 07:40 PM UTC
The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to [email protected]