Redis Outage History
Redis is up right nowPingoru has recorded 962 incidents for Redis: 117 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 14 of 720 (2%) |
| May 2026 | 13 | 346 of 744 (46%) |
| June 2026 | 5 | 60 of 720 (8%) |
| July 2026 | 2 | 15 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 1 | 11 of 584 (2%) |
Incidents, newest first
Minor February 24, 2026 Upcoming status page platform transition –
Started Feb 24, 2026, 04:52 AM UTC· resolved Feb 24, 2026, 04:52 AM UTC
- resolved Feb 24, 2026, 04:52 AM UTC
Dear customer, We’re transitioning our customer status page to a new platform on March 23 2026, to improve reliability and the overall experience. What to expect: - No impact to Redis services is expected from this change. - If you’re subscribed to status notifications, you will receive a one-time subscription notification email during the transition. This is expected and confirms your subscription on the new platform. RSS subscribers – action required: If you follow updates via RSS, please update your feed URL to: https://status.redis.io/data/rss.xml We’ll post an update here when the transition is complete.
Minor February 7, 2026 Service Outage – Azure Hosting 5h 26m
Started Feb 07, 2026, 03:19 PM UTC· resolved Feb 07, 2026, 08:45 PM UTC
- investigating Feb 07, 2026, 03:19 PM UTC
We are experiencing some network issues. This may affect resources that have the following pattern in their endpoint: azure
- investigating Feb 07, 2026, 03:45 PM UTC
We are currently experiencing a service disruption impacting Redis Cloud databases deployed in Microsoft Azure. The disruption is related to an Azure platform issue affecting underlying infrastructure used by these deployments. Our engineering and operations teams are actively investigating, coordinating with Microsoft, and working to restore service as quickly as possible. For assistance or questions, please open a support ticket at [email protected].
- identified Feb 07, 2026, 06:33 PM UTC
We are actively recovering service for all Redis databases hosted on Microsoft Azure after the earlier Azure platform outage. We are continuing to monitor and validate stability across the environment and will share updates as more information becomes available. For questions or support, please reach out to [email protected].
- monitoring Feb 07, 2026, 08:15 PM UTC
All Redis services hosted on Microsoft Azure have now been fully recovered following the earlier Azure platform outage. We will continue to closely monitor the environment to ensure ongoing stability and performance. If you experience any issues or have questions, please contact [email protected].
- resolved Feb 07, 2026, 08:45 PM UTC
This incident has been resolved.
Minor January 23, 2026 Instance Failure 28m
Started Jan 23, 2026, 08:23 PM UTC· resolved Jan 23, 2026, 08:51 PM UTC
- investigating Jan 23, 2026, 08:23 PM UTC
We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c114
- resolved Jan 23, 2026, 08:51 PM UTC
This incident has been resolved.
Minor January 12, 2026 Urgent Maintenance 1m
Started Jan 12, 2026, 01:37 AM UTC· resolved Jan 12, 2026, 01:38 AM UTC
- investigating Jan 12, 2026, 01:37 AM UTC
Urgent maintenance applies to all of the resources with the following pattern in their endpoint: c279
- resolved Jan 12, 2026, 01:38 AM UTC
This incident has been resolved.
Minor January 6, 2026 Database Metrics Status Issue 3h 48m
Started Jan 06, 2026, 04:36 PM UTC· resolved Jan 06, 2026, 08:25 PM UTC
- investigating Jan 06, 2026, 04:36 PM UTC
We are currently investigating an issue affecting metric collection on the Database Metrics tab or any related API requests.
- identified Jan 06, 2026, 06:39 PM UTC
We've identified an issue currently impacting the Metrics tab in the Redis Cloud admin console. Users may experience delays in viewing database metrics. Our team is actively working on a fix and will provide updates as they become available. There is no impact on database connectivity or performance. If you have any questions, please reach out to us at: support.redis.com
- resolved Jan 06, 2026, 08:25 PM UTC
This incident has been resolved.
Minor November 18, 2025 Redis Cloud - Intermittent Access Issues to Redis Interfaces 8h 13m
Started Nov 18, 2025, 12:44 PM UTC· resolved Nov 18, 2025, 08:57 PM UTC
- identified Nov 18, 2025, 12:44 PM UTC
We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform. Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io Please note: Redis database connectivity and performance are not affected. Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available. If you need assistance, please contact us at [email protected]. Thank you for your patience.
- monitoring Nov 18, 2025, 04:56 PM UTC
We are no longer observing access issues with the following components: • Redis Cloud admin console (cloud.redis.io) • Redis Cloud API • redis.io The issue stemmed from an upstream service provider. While service has stabilized, we are currently awaiting final confirmation from the provider before fully closing this incident. As always, Redis database connectivity remained unaffected. If you have any questions or need assistance, please contact us at [email protected]. Thank you for your patience.
- resolved Nov 18, 2025, 08:57 PM UTC
We are no longer observing access issues with the following components: Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io The issue originated from an upstream service provider. The incident has been fully mitigated and resolved, and all services are operating normally. As always, Redis database connectivity remained unaffected throughout the incident. If you have any questions or need further assistance, please contact us at [email protected]. Thank you for your patience.
Minor October 20, 2025 AWS services issue 17h
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 21, 2025, 12:00 AM UTC
- monitoring Oct 20, 2025, 07:00 AM UTC
We are aware of an ongoing issue impacting AWS services in the US-EAST-1 region. Some Redis Cloud customers in this region may experience latency or brief connectivity interruptions. Our teams are closely monitoring the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 11:41 AM UTC
AWS services in the US-EAST-1 cloud region are now in a recovering state following an identified issue with their DNS services. We continue to monitor closely until AWS confirms full resolution.
- monitoring Oct 20, 2025, 06:43 PM UTC
We continue to monitor the recovery of AWS services in the US-EAST-1 region. Our teams remain fully engaged and are tracking the event closely. If you have any questions or need assistance, please contact Redis Support.
- resolved Oct 21, 2025, 12:00 AM UTC
We'd like to let you know that AWS has confirmed full resolution of the DNS issue affecting services in the US-EAST-1 region. All Redis Cloud environments are operating as expected. If you have any questions or concerns, please do not hesitate to contact Redis support.
Minor September 16, 2025 Impact to Resource Creation and Scaling Operations 1d 21h
Started Sep 16, 2025, 11:52 PM UTC· resolved Sep 18, 2025, 09:29 PM UTC
- investigating Sep 16, 2025, 04:52 PM UTC
We have identified an issue with a third-party DNS provider which may result in some customers experiencing failures creating new resources, including subscriptions and databases, as well as performing scaling operations in Redis Cloud. We are working with our partner to resolve this issue and will provide an update shortly.
- investigating Sep 16, 2025, 06:03 PM UTC
We’re continuing to work with our third-party DNS provider to mitigate the ongoing issue. If you have any questions, please contact our support team.
- monitoring Sep 16, 2025, 11:52 PM UTC
We have deployed a fix which has restored service for Redis Cloud Pro customers. Creation and scaling operations should now function as expected for those accounts. Redis Cloud Essentials customers may still experience issues when creating or scaling resources. We continue to work with our third-party DNS provider on a full resolution and will share further updates as they become available. If you have any questions, please contact our support team.
- monitoring Sep 17, 2025, 04:48 AM UTC
We have deployed a fix that resolves the issue for both Redis Cloud Pro and Essentials customers. Creation and scaling operations should now function as expected across all account types. If you are an Essentials customer and continue to experience connectivity issues when accessing your database, please contact our support team for assistance. We continue to work with our third-party DNS provider on a full resolution and will share further updates as they become available.
- resolved Sep 18, 2025, 09:29 PM UTC
The DNS-related issue affecting resource creation and scaling in Redis Cloud has been resolved. All functionality has been restored for Pro and Essentials customers, and systems are operating normally.
Minor June 12, 2025 Redis Cloud - Service Disruption Due to GCP Global Outage 3h 53m
Started Jun 12, 2025, 07:41 PM UTC· resolved Jun 12, 2025, 11:34 PM UTC
- monitoring Jun 12, 2025, 07:41 PM UTC
Redis Cloud is currently experiencing a service disruption due to a global outage reported by Google Cloud Platform (GCP). This is affecting several components of our platform, including: - Redis Cloud API - Heroku and Vercel integrations - Documentation portal - Scaling and provisioning of new subscriptions At this time, database connectivity and availability are functioning normally, and remain accessible and unaffected. We are actively monitoring the situation and working with GCP to resolve the issue. Updates will be posted here as more information becomes available. Thank you for your patience.
- monitoring Jun 12, 2025, 09:23 PM UTC
Google Cloud Platform (GCP) has reported that most affected services have now recovered. As a result, access to the Redis Cloud API, Heroku and Vercel integrations, and the Redis documentation portal is steadily improving. Database connectivity and availability continue to function normally and remain fully accessible. We will provide a final update once the issue is fully resolved.
- resolved Jun 12, 2025, 11:34 PM UTC
The global outage on Google Cloud Platform (GCP) has now been fully resolved. All affected Redis Cloud services have now fully recovered. At no point was database connectivity or availability were affected. We appreciate your patience and understanding during this incident.
Minor May 29, 2025 Redis Cloud - temporary connectivity issues to Admin console 16h 20m
Started May 29, 2025, 05:46 AM UTC· resolved May 29, 2025, 10:07 PM UTC
- investigating May 29, 2025, 05:46 AM UTC
We’re currently investigating issues with connecting to Redis Cloud admin console (cloud.redis.io). We will provide an update shortly. Your database’s connectivity is not affected.
- resolved May 29, 2025, 10:07 PM UTC
This incident has been resolved.
Minor March 29, 2025 Connection Issues 6m
Started Mar 29, 2025, 08:42 AM UTC· resolved Mar 29, 2025, 08:49 AM UTC
- investigating Mar 29, 2025, 08:42 AM UTC
We are currently investigating connectivity issues to some resources that have the following pattern in their endpoint: cls-prod33
- resolved Mar 29, 2025, 08:49 AM UTC
This incident has been resolved.
Minor January 19, 2025 Redis Cloud - Provisioning and Updating of Subscriptions Impacted 4h 24m
Started Jan 19, 2025, 09:39 AM UTC· resolved Jan 19, 2025, 02:03 PM UTC
- monitoring Jan 19, 2025, 09:39 AM UTC
We are currently experiencing an issue which may affect the provisioning of new subscriptions and the updating of existing subscriptions. As a result, users may observe their clusters appearing under maintenance. However, there is no impact to database functionality, and all existing clusters are operating as expected. Our engineering team is actively investigating the issue and working to resolve it as soon as possible. We will provide further updates as progress is made.
- identified Jan 19, 2025, 12:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 19, 2025, 02:03 PM UTC
This incident has been resolved.
Minor November 17, 2024 Redis Cloud - temporary issues with our cloud REST API 2h 26m
Started Nov 17, 2024, 05:24 PM UTC· resolved Nov 17, 2024, 07:51 PM UTC
- investigating Nov 17, 2024, 05:24 PM UTC
We’re currently investigating issues with our cloud REST API. We will provide an update shortly. Your database's connectivity is not affected.
- resolved Nov 17, 2024, 07:51 PM UTC
This incident has been resolved.
Minor November 10, 2024 Redis Cloud - Temporary issues with our cloud REST API 1h 45m
Started Nov 10, 2024, 01:00 AM UTC· resolved Nov 10, 2024, 02:45 AM UTC
- investigating Nov 10, 2024, 01:00 AM UTC
We’re currently investigating issues with our cloud REST API. We will provide an update shortly. Your database's connectivity is not affected.
- resolved Nov 10, 2024, 02:45 AM UTC
This incident has been resolved.