Redis incident

Redis Cloud - Provisioning and Updating of Subscriptions Impacted

Minor Resolved

Redis experienced a minor incident on January 19, 2025, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2025, 09:39 AM UTC
Resolved
Jan 19, 2025, 02:03 PM UTC
Duration
4h 24m
Detected by Pingoru
Jan 19, 2025, 09:39 AM UTC

Update timeline

  1. monitoring Jan 19, 2025, 09:39 AM UTC

    We are currently experiencing an issue which may affect the provisioning of new subscriptions and the updating of existing subscriptions. As a result, users may observe their clusters appearing under maintenance. However, there is no impact to database functionality, and all existing clusters are operating as expected. Our engineering team is actively investigating the issue and working to resolve it as soon as possible. We will provide further updates as progress is made.

  2. identified Jan 19, 2025, 12:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 19, 2025, 02:03 PM UTC

    This incident has been resolved.