Redis Outage History

We are aware of an issue in GCP region europe-west2 (London), zone europe-west2-b and are actively investigating. If you experience any impact, please contact our Support team.

We continue to closely monitor the issues affecting GCP region europe-west2 and zone europe-west2-b. Restoring services remains our top priority. If you have questions or need assistance, please contact our support team

Our teams are actively monitoring the service disruption affecting the GCP europe-west2 region and europe-west2-b zone. Service restoration remains our highest priority, and we will provide further updates as they become available. For assistance, please contact our Support team.

We are still actively monitoring the service disruption affecting the GCP europe-west2 region and europe-west2-b zone. Our teams remain focused on restoring services as quickly as possible. We will provide further updates as they become available. If you require assistance, please contact our Support team.

We continue to monitor the disruption affecting GCP europe-west2 and europe-west2-b while working to restore services. Please contact Support if you need assistance.

The GCP power outage affecting the europe-west2 region and europe-west2-b zone has been mitigated, and the underlying GCP infrastructure has partially recovered. Our teams have initiated recovery procedures and are actively working to restore all affected services. We will continue monitoring the recovery and provide further updates as they become available. If you require assistance, please contact our Support team.

Our teams are continuing with the recovery procedures and are actively working to restore all affected services. We will provide further updates as they occur. If you require assistance, please contact our Support team.

All environments have been returned to a full operational state at this time. Please contact our Support team if there are questions or assistance is needed.

We’re currently investigating an issue affecting Redis IRIS functionality. Our team is actively working to restore normal service. We’ll provide another update as soon as more information is available.

This issue is now resolved, if you see or experience any additional issues, please contact https://redis.io/support/

We are aware of an issue in GCP US-Central1 and are actively investigating. If you experience any impact, please contact our Support team.

We continue to monitor the ongoing GCP US-Central1 event. Currently, our services are operating normally. For questions or assistance, please contact [email protected]

We continue to closely monitor the GCP US-Central1 event. Our services remain operational and are performing normally. For questions or assistance, please contact [email protected]

GCP has confirmed that the US-Central1 event is resolved. Our services are operating normally, and we are marking this issue as closed. If you have any questions or need assistance, please contact [email protected].

We have identified an issue with one of our upstream cloud service providers affecting GCP US East. We are actively working with our provider to resolve the issue and will share updates as progress is made. For questions or assistance, please contact [email protected].

Regional Network Issues — Monitoring Our monitoring indicates that services in GCP US East have recovered, and Redis Cloud clusters in the region are currently operating normally. However, our upstream cloud provider has not yet confirmed full resolution of the underlying issue on their end. Out of an abundance of caution, we will continue to actively monitor the region until the provider confirms the incident is resolved. We will post a final update at that time. For questions or assistance, please contact [email protected].

The issue impacting the services in GCP US East have been resolved. Our upstream cloud provider has confirmed full resolution of the underlying issue on their end. For questions or assistance, please contact [email protected]

We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: C293

We have identified an issue with one of our upstream cloud service providers affecting the EU-Central-1 region. We are actively working with our provider to resolve the issue and will share updates as progress is made. For questions or assistance, please contact [email protected].

We continue to work on the recovery process post CSP issues within the EU Region affecting C293. We will provide continued updates as we recover the environment. For questions or assistance, please contact [email protected]

The connections issues affecting some resources with the following pattern in their endpoint: C293 have been resolved.

We’re currently investigating issues with connecting to Redis Cloud admin console (cloud.redis.io). We will provide an update shortly. Your database’s connectivity is not affected.

The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our Support Portal(https://support.redislabs.com/hc/en-us/requests/new). Thank you for your patience.

We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c270

The instance failure issue affecting some resources with the following pattern in their endpoint: c270 has been resolved. Our team has confirmed that connectivity has returned to normal and impacted resources are operating as expected. We will continue to monitor the environment to ensure stability. Thank you for your patience while we investigated and resolved this issue.

We are investigating an issue affecting a subset of LangCache deployments in the GCP us-east4 region. Customers using affected LangCache caches may experience service disruptions. LangCache deployments in other regions and cloud providers are not impacted. Our team is actively investigating and will provide updates as more information becomes available.

We have identified the cause of the issue affecting a subset of LangCache deployments in the GCP us-east4 region and are actively monitoring progress toward full resolution. LangCache deployments in other regions and cloud providers remain unaffected. We will continue to provide updates as they become available.

We are concluding public updates for this incident related to a subset of LangCache deployments in the GCP us-east4 region. Our team will continue to manage any remaining remediation through follow-up processes. LangCache deployments in other regions and cloud providers remain unaffected. If you experience any issues, please contact our support team for assistance.

Until this event is fully mitigated, please submit any support requests via [email protected].

The Redis Cloud Admin Console is operating normally and is accessible to customers. We are continuing to investigate a separate issue affecting LangCache functionality and will provide additional updates as more information becomes available.

We have completed the maintenance activity. Services have been restored to normal operation, and we are monitoring to ensure continued stability.

We are currently investigating network issues to some resources that have the following pattern in their endpoint: c277

Service maintenance applies to all of the resources with the following pattern in their endpoint : SM_S208_76

We have completed the maintenance activity. Services have been restored to normal operation, and we are monitoring to ensure continued stability.

We are currently investigating network issues to some resources that have the following pattern in their endpoint: c282

We are experiencing some network issues. This may affect resources that have the following pattern in their endpoint: c282

Incident is resolved.

We are currently investigating connectivity issues with some resources that have the following pattern in their endpoint: c278. Some resources in this cluster may be impacted. We will continue to update until the resolution.

We have identified the issue and are currently working on the resolution steps. Thank you for your patience.

Our teams have made progress in the resolution effort and are actively applying mitigation steps. We are continuing to monitor recovery and work toward full resolution.

Our teams have made progress in the resolution effort and are actively applying mitigation steps. We are continuing to monitor recovery and work toward full resolution.

Our teams continue to focus on the resolution steps to fully resolve this issue. Thank you for your continued patience.

The incident has been resolved. We will continue to monitor system performance to ensure ongoing stability. If you continue to experience any issues, please contact our support team for assistance.

We are currently investigating connectivity issues with some resources that have the following pattern in their endpoint: c265. Some resources in this cluster may be impacted. We will continue to update until the resolution.

We have identified the issue and are currently working on the resolution steps. Thank you for your patience.

Our teams continue to focus on the resolution steps to fully resolve this issue. Thank you for your continued patience.

Our teams have made progress in the resolution effort and are actively applying mitigation steps. We are continuing to monitor recovery and work toward full resolution.

The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our support portal. Thank you for your patience.

We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240

We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c240

Our teams continue to investigate the instance failure issue in order to resolve it. We will continue to update as we progress. Thank you for your continued patience.

Our teams are still working on the instance failure issue in order to restore the service. Thank you for your patience.

We have identified the issue and are currently working on the resolution steps. Thank you for your patience.

The incident has been resolved. We will continue to monitor system performance to ensure ongoing stability. If you continue to experience any issues, please contact our support team for assistance.

We’re currently performing periodic maintenance for the Redis Cloud admin console, which may impact your access to it (app.redislabs.com). Your database’s connectivity is not affected.

The periodic maintenance activitiy for the Redis Cloud is completed.

We are currently investigating connectivity issues to some resources that have the following pattern in their endpoint: c280

We have identified the issue and are currently working on the resolution steps. Thank you for your patience.

Our teams continue to focus on the resolution steps to fully resolve this issue. Thank you for your continued patience.

Our teams have made progress in the resolution effort and are actively applying mitigation steps to restore affected resources. We are continuing to monitor recovery and work toward full resolution.

This incident has been resolved, and affected resources are now operating normally. We will continue to monitor closely to ensure ongoing stability. If you experience or observe any further issues, please reach out to our support team for assistance.

We are currently investigating connectivity issues to some resources that have the following pattern in their endpoint: c55

The issue is identified and we are currently working on the mitigation steps.

Update- We have continued to make progress on mitigation. Our team remains engaged and is monitoring closely while work toward full resolution continues.

Update - The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our support portal . Thank you for your patience.

We’re currently investigating issues with connecting to Redis Cloud admin console (cloud.redis.io). We will provide an update shortly. Your database’s connectivity is not affected. Until this event is fully mitigated, please submit any support requests via [email protected]. We appreciate your patience.

We are continuing to investigate issues with connecting to the Redis Cloud admin console (cloud.redis.io). -Your database’s connectivity is not affected, but you may be unable to access Redis Cloud Console. Additionally, the REST API and Terraform transactions may be affected. -Until this event is fully mitigated, please submit any support requests via [email protected].

We have identified the issues with connecting to the Redis Cloud admin console (cloud.redis.io) and are currently in the process of deploying corrective measures. We are actively working to restore full access as quickly as possible. -Your database’s connectivity is not affected, but you may be unable to access Redis Cloud Console. Additionally, the REST API and Terraform transactions may be affected. -Until this event is fully mitigated, please submit any support requests via [email protected].

The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our Support Portal(https://support.redislabs.com/hc/en-us/requests/new). Thank you for your patience.

Incident is Resolved

We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: c102.us-east-1

Urgent maintenance applies to all of the resources with the following pattern in their endpoint: c320